Chris Mullins

First, be sure that you tell the team that you’re doing ghost calls and listening to the call recordings. In addition, be sure to tell the team that you’ll be having regular call review training sessions which means the whole team will be listening to call recordings. This might seem like an obvious step, but many law firms forget. It’s

I’m sure you’ve set certain expectations for your firm. You expect clients and prospects to be treated and handled with the utmost professionalism by everyone on your staff. You expect your organization to operate in a particular manner. No matter what type of law firm, the managing partners, attorneys, entrepreneurs behind every practice have expectations for both customer service and